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Customer, order and stock management

CRM and ERP system development

We move your customers, orders and stock out of Excel spreadsheets and notebooks into one system. We build it around the way you work and deliver it in stages.

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  • 2022 in business since
  • 120+ projects delivered
  • 70 clients
  • 15 people in the team
  • 6 countries we work with

CRM, ERP and off-the-shelf software

A CRM brings all your work with customers into one place: calls, requests, orders and sales stages. An ERP goes wider and also covers stock, purchasing, the cash desk, staff and reports. Small businesses often need a mix of the two, for example sales and stock software for a shop.

Off-the-shelf software gets you started quickly, but you have to bend your processes to fit it and you pay a monthly fee for every user. In a custom system the screens and reports follow your process, and the source code stays with you. The questions below explain the terms and how to choose.

If customers send requests through your website, the site and the system share one database, and each request goes straight to a manager. If you do not have a website yet, website development can be part of the same project. You can see our work with user accounts, moderation and admin panels in the Hirex.az and Icare24.az projects.

What the system can include

  • Customer base

    Contact details, order history, notes and reminders for each customer on one card. Nothing is lost when a different manager takes over.

  • Orders and sales

    Order status, the employee in charge and payment. You name the sales stages to match your own process.

  • Stock management

    Goods in, goods out, stock levels and multiple warehouses. The system lists the items that are running low.

  • Cash desk and reports

    Daily sales, income, expenses and staff results. Reports can be downloaded as Excel files.

  • Access rights

    The manager, the storekeeper and the director each see their own section. Every change is logged with the name of the person who made it.

  • Website and app connection

    Requests from your website, orders from your online shop and the mobile app all feed into the same database.

CRM and ERP pricing

Custom systems start from 1,500 AZN. We give you the final figure after reviewing the technical specification. The quote is free.

  • Custom CRM and ERP

    From 1,500 AZN

    1–2 months or more, in stages

    The core modules go live in the first stage. The rest are added in later stages.

    • Customer base and orders
    • Stock or cash desk module
    • Roles and access rights
    • Reports
    • Data transfer from your old spreadsheets
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What affects the price

  • Number of modules: customers, orders, stock, cash desk, reports
  • Number of user roles and permissions
  • Connection to a website, online shop or mobile app
  • Volume and condition of your existing data
  • Number and complexity of reports

Payment and guarantees

  • Interest-free installments

    You pay 30% upfront and the rest is split over 3–6 months with no interest or fees.

  • Paperwork that suits you

    We work with a contract, a handover act and an e-invoice (e-qaimə). If you do not need formal documents, a simple agreement is enough.

  • On-time delivery

    We deliver the work within the agreed time, and often earlier.

  • Quality guarantee

    All our work comes with a guarantee. We make the design and code for your business instead of recoloring a ready-made template.

How we build the system

  1. Learning your process

    We talk to your staff and write down, step by step, how a request, an order and a product move through the business. We also look at the spreadsheets and forms you use now.

  2. Specification and price

    We put the modules, roles and reports into one document and split the work into stages. We price and schedule the project from that document, then get started.

  3. First stage

    We start with the module for the work that takes the most time, usually the customer base and orders. The whole project takes 1–2 months or more.

  4. Data and training

    We move customers and products from your old spreadsheets into the system and show your staff how to work in it.

  5. Next stages and support

    We add new modules based on feedback from your staff. Technical support is free, 24/7, for as long as the system is hosted on our server.

What we need from you

  • Someone who knows the process

    One person who knows sales and the warehouse well. They answer our questions and test the interim versions.

  • Current spreadsheets and documents

    Excel files, sample delivery notes and invoices, and the report forms you use now.

  • Roles and permissions

    Who sees what and who can change what: manager, storekeeper, accountant, director.

  • Connected systems

    If the system needs to connect to a website, an online shop or other software, we need their logins and documentation.

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Questions about CRM and ERP

What is a CRM?

A CRM is a system for tracking your work with customers. Contact details, requests, orders and sales stages are kept in one place. A customer's history stays intact even when their manager changes.

What is an ERP and how is it different from a CRM?

An ERP covers all of a company's resources: stock, purchasing, production, the cash desk and staff. A CRM is the customer and sales part of it. Small businesses often start with a CRM plus a stock module.

How much does it cost to build a CRM system?

Custom CRM and ERP systems start from 1,500 AZN. The final price depends on the number of modules, roles and integrations. We review the technical specification and give you a free quote.

Can I pay in installments?

Yes. You pay 30% when we start, and the rest is split over 3–6 months with no interest or fees. For paperwork we can use a contract, a handover act and an e-invoice (e-qaimə), or just a simple agreement, whichever suits you.

How long does it take to build the system?

Usually 1–2 months or more. We deliver the system in stages. You start working with the first modules, and the rest are added later.

Do you build stock and sales software for shops?

Yes. Products, stock levels, sales and reports all live in one system. If you have an online shop, its orders go straight into the same database.

Off-the-shelf software or a custom system?

If your process is standard and you have few users, off-the-shelf software can cost less. A custom system pays off when your way of working is unusual, when you need to combine several programs or when per-user monthly fees keep growing.

Who keeps our data?

You do. We hand over the source code and all logins. While the system runs on our server, we make regular backups.

Can the system be changed later?

Yes. Since you have the source code, new modules and reports can be added at any time. That is one reason we build in stages. As your staff use the system, it becomes clear what else they need.

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